Activation Request Could Not Be Completed Please Try Again

If Office activation fails, you'll see Unlicensed Product or Not-commercial use / Unlicensed Product in the title bar of your Office apps, and most features of Office are disabled. To restore all features of Function, you'll need to set up the problem that's causing activation to fail.

Stride one: Sign in to Office with the right account

If Office asks you to sign in, enter the business relationship you used to buy Function. You'll see "We couldn't find whatsoever Part products" if you use the wrong accost.

Try this: Sign in to Office

Step 2: Cheque for multiple copies of Office

You may not realize you have more one copy installed. Having ii installs can crusade activation conflicts.

Try this: Check for multiple copies of Role

Step 3: Check your subscription status

If your subscription has expired, you'll see "Nosotros couldn't find any Role products." Renew your subscription to use Microsoft 365.

Try this: Cheque your subscription status

Step 4: Troubleshoot activation

If Office still won't activate, choose your Part version for boosted troubleshooting help.

Microsoft 365

Function 2021, 2019 and Office 2016

Office 2013

Step 1: Sign in with the correct account

Please try signing in using all your personal email addresses in case yous bought Function using a different email address. If yous're at work or school, you may need to log in using your piece of work or school account instead of your personal electronic mail account.

To bank check if your Microsoft account is associated with Function, sign in to Services & subscriptions. Your Office production or Microsoft 365 subscription should be listed in that location. If it's not, your email address won't work for signing in to Office.

Footstep 2: Check for multiple copies of Office

Activation can fail if you have multiple copies of Role installed. Let's uninstall any versions of Office you aren't using before we continue to troubleshoot.

1. Open Control Panel using the steps beneath for your operating organization.

   •  Windows 11 or Windows 10:  On the Windows task bar, type Control Panel in the Blazon here to search box, select Control Panel in the search results, then select Programs and Features.

   • Windows 8.1 or Windows 8: Right-click the Outset button (lower-left corner), select Control Panel, and then select Programs and Features.

   • Windows 7:  Select > Control Panel > Uninstall a program.

2. In the Search Programs and Features box (upper-right corner) of Programs and Features, search for the give-and-take office.

   You might meet multiple versions installed, like this:

   

   If more than than one version appears, right-click the version you aren't using and select Uninstall.

   If only one version is listed, you can become to Step iii: Check your Microsoft 365 subscription condition.

3. When the uninstall is finished, restart your computer.

4. Open up an Office app and sign in, if prompted.

5. If Office however won't activate, try running an online repair equally described in Repair an Office awarding to set up up the remaining install of Function. If yous still tin can't actuate, proceed to the next step.

Stride iii: Check your Microsoft 365 subscription status

If you lot have a Microsoft 365 for home subscription, permit's make sure it's all the same active and renew your subscription, if necessary.

If you don't have Microsoft 365, you lot tin can skip to Footstep 4: Troubleshoot Office activation.

1. Close all Office apps.

2. Go to your Services & subscriptions page.

3. If prompted, choose Sign in and enter the Microsoft account electronic mail and password associated with your Microsoft 365 subscription.

4. Review the details under the Subscriptions heading or Cancelled subscriptions heading.

   

5. If your subscription has expired, you tin renew it past following the steps in Renew Microsoft 365 Family.

6. After you renew your subscription, you can restart your Office apps as needed. If Office still won't activate, proceed to the next step

Footstep iv: Troubleshoot Office activation

Select your version of Role for troubleshooting steps:

Microsoft 365

Function 2021, 2019 and Office 2016

Function 2013

Microsoft 365: Apply the Microsoft Support and Recovery Assistant

The Microsoft Support and Recovery Banana runs on Windows PCs and can help you identify and fix activation issues with Microsoft 365.

1. Select the Download push button below.

   Download

2. Select your browser from the driblet-down list to see how to relieve and so start the Microsoft Support and Recovery Assistant.

   1. At the top of the browser window, select Open file.

   2. In the next box that indicates SetupProd_Act.exe is finished downloading, select Run.

   1. At the bottom of the browser window, select Open to open the SetupProd_Act.exe file.

      If the file doesn't open automatically, cull Relieve > Open Folder, and then double-click the file (it should kickoff with "SetupProd_Act.exe").

   1. In the lower-lower left corner select the SetupProd_Act.exe file and from the drop downwardly, select Show in folder.

      Double-click the download, SetupProd_Act.exe.

   1. Select Relieve File, and then OK.

      In the upper-right browser window, select Show all downloads. In the Library, select Downloads > SetupProd_Act.exe, and then select the folder icon. Double-click SetupProd_Act.exe.

3. The Application Install dialog box opens. Select Install to start the installation.

4. The Microsoft Support and Recovery Assistant opens in a new window. Select I agree to have the Microsoft Services Agreement.

5. Select Aye to allow the app to make changes to your device.

6. Follow the prompts to troubleshoot your Office activation issue.

If Part nevertheless won't activate after you run the Microsoft Support and Recovery Assistant, you can Fix Unlicensed Production errors yourself.

Fix Unlicensed Production errors yourself

If you lot've tried the earlier troubleshooting steps and Part is still unlicensed, you can troubleshoot activation failures yourself.

Check your figurer's engagement, time, and time zone

If these settings aren't correct, Office activation might fail. Follow the steps below for your operating system.

 Windows 11  or  Windows 10

1. Close all Office apps.

2. In the bottom right-hand corner of your screen, select the engagement or time.

3. Select Date and fourth dimension settings.

4. Select Set time automatically and, if shown, Ready fourth dimension zone automatically. If you don't have the choice to set the time zone automatically, brand sure your local time zone is shown in Time zone.

5. Restart any Office app.

 Windows 8.1  or  Windows eight

1. Close all Function apps.

2. In the lesser correct-paw corner of your screen, select the date or fourth dimension.

3. Select Change date and time settings.

4. If the date or fourth dimension is wrong, select Change appointment and time and correct the date and fourth dimension settings.

5. If the time zone is incorrect, select Change time zone and select your local fourth dimension zone.

6. Restart whatsoever Part app.

Windows vii

1. Close all Office apps.

2. In the bottom correct-hand corner of your screen, select the engagement or time.

3. Select Modify date and time settings.

4. If the date or fourth dimension is incorrect, select Alter appointment and time and correct the date and time settings.

5. If the time zone is wrong, select Alter time zone and select your local time zone.

6. Restart any Function app.

Tip:In Windows 7, yous can synchronize your computer clock with an Internet fourth dimension server to keep the figurer clock up to date. To practise this, select the date or fourth dimension in the bottom right-paw corner of your screen, and so select Change engagement and fourth dimension settings. Select the Internet Time tab, select Change settings, select Synchronize with an Net time server, then select Update now.

Run Office every bit ambassador

Running Office as administrator helps fix permission issues that might crusade Part activation to fail. Follow the steps below for your operating system.

 Windows 11  and  Windows 10

1. Close all Office apps.

2. Press the Offset button in the lower-left corner of your screen.

3. Blazon an awarding name, like Word. The Word program icon appears in the search results.

4. Correct-click the Word icon, and select Run as administrator.

5. Select Yep to allow Office to run as administrator.

 Windows 8.1

1. Close all Function apps.

2. In Windows 8.one, right-click the Commencement button in the lower-left corner of your screen, and so select Search.

3. Type an application proper noun, similar Discussion. The Word program icon appears in the search results.

4. Right-click the Discussion icon, and select Run as administrator.

5. Select Yeah to allow Office to run as administrator.

Windows 8

1. Shut all Function apps.

2. In Windows 8, movement your mouse to the upper-right corner of your screen to open the charms bar, and then select the Search icon.

3. Blazon an awarding name, like Word. The Give-and-take program icon appears in the search results.

4. Right-click the Word icon, and select Run as administrator.

5. Select Aye to allow Office to run as administrator.

Windows 7

1. Shut all Office apps.

2. Press the Commencement push in the lower-left corner of your screen.

3. In the Search programs and files box, blazon an application proper name, like Give-and-take. The Give-and-take program icon appears in the search results.

4. Right-click the Excel icon, and select Run as ambassador.

5. If prompted, select Yes to permit Office to run equally ambassador.

Update Office

The latest Office updates might contain fixes to activation issues. To learn how to update Office, see Install Office updates.

Check your firewall

If you're using a firewall from another manufacturer, visit the manufacturer'due south website for information about how to temporarily disable the firewall. For Windows Firewall, please see below.

Windows xi and Windows 10

• Please get to Plough Windows Firewall on or off.

Windows 8.ane and seven

• Please gyre to Plow Windows Firewall on or off in Protect my PC from viruses.

Cheque your antivirus software

For information near how to turn off your antivirus software, check your antivirus manufacturer's website. Uninstalling your antivirus software may besides help. Don't forget to reinstall it after Office is finished installing and if yous turned it off, exist sure to turn it on again.

If you're not sure which antivirus software you take, utilise the following instructions to get to Command Panel to find the proper name of your antivirus software.

Tip:Windows 10 comes with default antivirus software, Windows Defender. If you decide that you're using it, select the Start push button > Settings > Update & Security, and and then select Windows Defender on the left. Slide the button to Off. Think to turn it On again.

1. On the Offset menu, enter Control Panel in the search box and select Command Panel from the results.

2. Exercise one of the following:

   • In Category view, select Organization and Security > Security and Maintenance, and then select the down arrow side by side to Security.

   • In Large icons or Small icons view, select Security and Maintenance, then select the down pointer next to Security.

If Windows tin detect your antivirus software, it's listed under Virus protection.

1. Go to the Control Panel past correct-clicking the Start button (lower-left corner), and choosing Command Panel.

   

2. Do one of the post-obit:

   • In Category view, select System and Security > Action Centre, so select the down arrow side by side to Security.

   • In Large icons or Small icons view, select Action Heart, and then select the down arrow next to Security.

If Windows can observe your antivirus software, it's listed nether Virus protection.

1. Become to Command Panel by choosing the Start push (lower-left corner), and choosing Control Panel.

2. Do 1 of the following:

   • In Category view, select System and Security > Action Center, and then select the downwardly arrow next to Security.

   • In Large icons or Small icons view, select Action Center, then select the down arrow side by side to Security.

If Windows can detect your antivirus software, information technology's listed under Virus protection.

Check your proxy settings

If you use your device both at home and at work, try turning off the proxy settings in Microsoft Edge or Internet Explorer before yous install Office. If you're using a different browser, check their help to discover out how to turn off proxy settings.

Microsoft Border

1. Click the Starting time push button (lower-left corner), and choose Settings.

2. Select Network & Internet, go to the bottom of the selections on the left side, and click Proxy.

3. In Automated proxy setup, automatically find settings or use setup script, by sliding to On or Off.

4. In Manual proxy setup, you can choose to use a proxy server. Generally, information technology will be off and if you slide it to On, be sure to select Save. And if it was off by default before you turned it on, be sure to slide back to Off when you've finished using information technology.

Internet Explorer 7, viii, nine, ten, or 11

1. In Internet Explorer, click Tools (upper-right corner) > Internet options.

2. Click the Connections tab, and then click the LAN settings button.

3. Under Proxy server, articulate the option "Utilize a proxy server for your LAN (These settings will not apply to dial-up or VPN connections)."

4. Click Apply and OK to save changes. Restart your reckoner.

Note:At that place might be more proxy settings that you need to bypass. If this doesn't work, and you're installing Office from work or schoolhouse, check with your IT department for more information. For IT administrators, please see Microsoft 365 URLs and IP accost ranges.

Still need assist? Contact Support

If you lot've tried everything in this article and still demand assist, yous tin contact Office support.

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Source: https://support.microsoft.com/en-us/office/unlicensed-product-and-activation-errors-in-office-0d23d3c0-c19c-4b2f-9845-5344fedc4380

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